Frequently Asked Questions
Discover answers to common queries with our concise FAQ section, addressing key concerns and providing clarity on various aspects of our products/services.
When you say “wholesale”, what exactly do you mean?
We mean business to business. Businesses can be big, small, for-profit or not-for-profit… you get the idea.
How can I become a wholesale customer?
The first step is to contact us. Let us know a little more about you, your needs, and your business. Then, if we’re a good fit, we can set you up with a wholesale account and begin roasting for you.
Do you have a minimum order quantity for wholesale?
Not exactly, as we serve all kinds of customers. If it seems like a good fit we’ll find a way to make it happen. Get in touch if you’re interested in learning more.
Do you offer bulk discounts or tiered-pricing?
Yes, we do. Up to and including distributor-level pricing. Contact us to learn more.
Can I sample your coffee before placing an order?
Of course! We want and encourage you to try some samples before ordering. How else would you know what we offer and what you want?
What packaging sizes do you offer for wholesale?
For whole bean, we offer 10.5oz, 12oz, 2lb, 5lb and palletized super sacks. For ground we offer 2.5oz and 9oz frac packs, 10.5oz, 12oz, 2lb and 5lb.
How do I place an order?
If you are an established customer, you can order through our online portal using your unique login, or you can call us to talk it over. To get set up as a customer, click here to contact us.
Do you offer private labeling?
We sure do! We established Metropolis Workshop to focus on private label and copacking. Click here to learn more.
Can I set up recurring orders?
Absolutely. Recurring orders are no problem at all. Our online ordering software makes it easy to do so, then to track your order from placement to delivery.
How much does your wholesale coffee cost?
We pride ourselves on being the best value in specialty coffee. Our scale, operational efficiency and long-term relationships allow us to offer the best coffee at the best price. Click here to get in touch with our sales team.
What are your shipping options?
UPS, LTL or FTL.
Do you offer free shipping for wholesale orders?
Yes, as long as the order meets our free shipping MOQ.
Can I track my order?
Yes you can. Our online ordering software makes it easy to track your order from placement to your door.
Do you offer local delivery?
Yes. We have a hella-cool branded truck, ducking and diving around the city and suburbs.
Can I schedule a specific delivery time?
If you have delivery time requirements, let your salesperson know and we’ll do our best to accommodate your needs.
Do you ship internationally?
Yes, we can ship wholesale orders internationally.
Do you offer custom roasting profiles?
Yes, so long as it meets our MOQ. Click here to discuss your options.
Do you offer custom packaging?
Yes, depending on the package shape, size and quantity. Click here to discuss with a sales person.
What is the minimum order for private labeling?
It will depend on the product. Click here to discuss with a Metropolis Workshop salesperson.
Can you help with branding and design?
We do not offer branding services but can help with design in a few areas. This includes menu design and co-branded marketing collateral pieces.
Do you print coffee bags in-house?
We do not print bags in-house.
Can I use my own coffee bag supplier?
Yes, depending on order quantity.
How long does private labeling take?
In many cases our lead time is almost immediate; however, it will depend on the specifics of the private label product, specifications, and our production schedule. We always work with a sense of urgency, knowing that time to market is critical.
Can I sample my custom roast before placing a full order?
Metropolis is unique in this area. Our private label and co-packing services are collaborative in a way that other “black-box” private labellers are not. You will know how your product looks, feels and tastes at every step along the way. Talk to a Metropolis Workshop representative to learn more.
What sustainability practices do you follow?
Too many to list, but check out our ESG report to learn more about our sustainability practices.
Do you work with direct trade farms?
Yes, absolutely. Direct trade is an important part of our green coffee program. In at least one case, we’ve worked with the same farm continuously for 20 years!
Are your coffee bags compostable or recyclable?
Not yet, but it’s not for lack of trying. We have been extensively testing the seam and seal strength as well as oxygen barrier for compostable and recyclable coffee bags, but feel that they aren’t quite there yet.
Do you use biodegradable coffee packaging?
Though we don’t use the term biodegradable, we offer BPI-certified commercially compostable as well as home compostable espresso capsules. We also offer a private label compostable frac pack service.
How does your company reduce its environmental impact?
Please review our ESG report to learn more. Click here.
How do you ensure consistency in roasting?
We employ a 3-step process. We use software to monitor each roast, making sure it follows the recipe. Then we use a laser-color analyzer to test the exact level of “roastedness”. Finally, we taste every coffee every week, in case we need to adjust our roasting spec.
Is your facility certified for food safety?
Our facility is certified SQF Level 2. This is the gold standard for food safety certifications.
Do you offer training for baristas and staff?
We do. We offer full training on drip coffee, espresso, and tea.
Can I get recommendations for my equipment?
Yep. We’d be happy to make equipment recommendations, once we better understand your needs. Click here to talk with a sales person to learn more.
Do you offer espresso-specific blends?
Yes. Our Redline Espresso is our flagship blend for espresso, though we also offer other options.
Do you offer single-serve coffee options?
We offer single-serve options including espresso capsules and frac packs. Depending on order quantity, we can also offer K-Cups, instant coffee, and espresso pods.
Do you work with office coffee programs?
We work with many office coffee programs and offer a range of products to suit your needs. Click here to speak with a sales person to learn more.
What support do you offer new coffee businesses?
We offer a broad range of support to new and start-up coffee businesses. This includes ad-hoc consulting, equipment selection, installation and service, coffee and tea training, delivery, and personalized customer support.
How do I contact customer service?
Click here to contact us. Or call your sales person directly.
Where can I find updates on new products and offerings?
Customers receive regular emails about new products and offerings. We also showcase new products on our custom online ordering platform.
